Uncover the true impact of digitization on this multi-billion dollar industry

See how 9 digitization initiatives affects incumbent revenue models and profitability

Understand where the digitization growth opportunities can be found

Discover how digitization will impact competition and barriers to entry

Expert analysis and insight from interviews with 7 industry professionals

About the Report

  • 100+ pages of data, analysis and commentary showing the impact of digitization on the visa application outsourcing industry

  • Comprehensive industry analysis covering operating model dynamics, growth trends and revenue models

  • Detailed competitive analysis of the Top 5 players in the visa application outsourcing industry

  • Overview of the barriers to entry and how they will be impacted by digitization

  • Financial analysis of the profitability of the visa application outsourcing industry across 3 cost-base scenarios

  • Expert insight and analysis from interviews conducted with 7 industry experts and providers of enabling digital technologies

  • Forecasts of where the visa application outsourcing industry is likely to be in the next 5 years

  • Special chapters covering the impact of COVID-19 and the war in Ukraine on the visa application outsourcing industry

Visa Application Outsourcing Industry

In 2019, an estimated 150m visa were issued worldwide with one-third of these applied for through a visa application outsourcing company, making this industry a critically important part of global travel infrastructure.

But little is known about the visa application outsourcing industry, with limited, superficial information publicly available. 

The opaque nature of the industry with its high barriers to entry mean that those looking to learn more about how visa application outsourcing works are often left to mining expert networks to speak with former executives at the leading players to learn more.

While expert interviews are a useful research tool, they are no substitute for hard data and rigorous analysis.


This unique report - written by authors with more than a decade of experience working with the industry’s largest players - uncovers how the visa application outsourcing industry operates, providing you with answers to many of the questions typically asked by institutional investors and strategy consultancies.


Based on the questions posed on dozens of strategy calls with private equity firms, pension funds, sovereign wealth funds and strategy consultancies in recent years, Visa Application Outsourcing - The Impact of Digitization provides a strategic analysis of the operating model, profitability and competition impacts digitization will have on this global, strategically important, multi-billion dollar industry.

How to use this Report

This report is an excellent tool for institutional investors, strategy consultancies and technology companies looking for growth opportunities in a global industry with hundreds of millions of annual users. It can be used as the basis for:

  • Investment appraisals

  • New market entry strategies

  • Competitive analysis

  • Industry analysis

  • Evaluating growth scenarios

  • Business model innovation

Report Contents

Visa Application Outsourcing - the Impact of Digitization covers 6 data-rich chapters of analysis and expert commentary, giving you a detailed view of how this global, multi-billion dollar industry works and how digitization will impact the profitability of incumbents and competitive dynamics.

Executive Summary

  • A concise overview of the key findings of the report

Chapter 1: Visa Application Outsourcing Industry - How it Works

  • An Introduction to Visas

  • Types of Visa

  • Visa Application Outsourcing

  • Industry History

  • Revenue Models

  • Procurement Processes

  • The Impact of COVID-19

  • War in Ukraine

  • Cost of Living Crisis

Chapter 2: Operating Model Impacts

  • Analysis of 9 different digitization initiatives and how they impact on current visa application outsourcing operating models

    • Online Application Forms

    • Document Digitization

    • Online/ Mobile Payments

    • Robotic Process Automation (RPA)

    • Chatbots

    • Self-check-in

    • Self-service Biometric Enrolment

    • Remote Biometric Enrolment

    • E-visas

Chapter 3: Financial Impacts

  • Scenario-based financial analysis across 3 different cost bases and 3 volume assumptions to show the impact of each digitization initiative

  • Profitability profiles at gross margin, operating margin and EBITDA margin level

Chapter 4: Competition Impacts

  • Analysis of the competitive environment and how digitization will change the competitive dynamics of the visa application outsourcing industry

  • Profiles and SWOT analysis of the Top 5 competitors, with summary profiles of regional and local companies

  • Industry analysis evaluating the barriers to entry as they currently stand and how digitization will impact them

Chapter 5: Conclusion and Key Findings

  • Summary of key findings and what they mean for the visa application outsourcing industry

Chapter 6: Contact and Expert Interview Profiles

  • How to contact the authors to find out more

  • Profiles and contact details of 7 industry experts and providers of enabling digital technologies who contributed to this report

  • Author acknowledgements

What the Experts Say

simon peachey.jpg

Simon Peachey
Chief Sales Officer

Discover how one of the largest visa application outsourcers is positioning for the impacts of digitization

marc ueckermann.jpg

Marc Ueckermann

Learn how document digitization, RPA and AI/ ML are being applied to visa projects and their impacts on operating models

jon payne.jpg

Jon Payne
Director Business Development

Find out more about how remote biometric enrolment works, its applications and limitations


The Visa Application Outsourcing - The Impact of Digitisation
Available for Pre-order

The Visa Application Outsourcing - The Impact of Digitization report is now available for pre-order.

The report list price is £3,995 (+any applicable VAT or taxes) but if you pre-order today you will get a special £1,000 discount.

This offer is only available until 31 May 2022 and will not be repeated, so act fast to ensure you order your copy before the deadline.

Complete the form below to reserve your copy of the report or ask us a question if you'd like to know more.


Pre-order Now and
Save £1,000 on List Price

Offer only available until 31 May 2022

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Additional Pre-order Bonus Features worth over £4,000

We are also offering additional pre-order bonus features when you purchase the Visa Application Outsourcing - the Impact of Digitization report before 31 May 2022, including:

  • A £1,000 discount on the list price

  • A free one-hour telephone consultation with the author(s) to discuss any aspects of the report or other areas of interest in the visa application outsourcing industry

  • Exclusive access to video interview recordings conducted with 7 executives and experts so you can see precisely what their views are on topics covered in the report

  • A free copy of the Visa Application Outsourcing - Procurement Practices report that goes into finer detail on this crucial part of the competitive environment (worth £1,000)

  • A free copy of the Visa Application Outsourcing - Revenue Models report that dives into how each revenue model is used by 20 different major governments, and what the implication are for visa application outsourcers (worth £1,000)

About the Report Authors

Gareth Richards

Lead author, Gareth Richards, spent 5 years at TLScontact in several senior and executive management roles.


Since 2015, he has worked as an independent consultant advising  clients such as The Boston Consulting Group, Partners Group, Cinven, Sopra Steria, BLS International and Hotelbeds Group on projects within the visa application outsourcing industry.


He holds an MBA from a top London business school, a postgraduate diploma in Economics from the London School of Economics and has completed executive education courses in digital transformation and digital marketing at MIT and Columbia Business School.


Gauthier Beuscart

Gauthier Beuscart is an experienced CFO, consultant and corporate finance specialist having worked for major international companies in China, France, Singapore, Thailand and Spain.


He held an interim CFO role at TLScontact and played a key role in developing winning proposal budgets for multi-million dollar visa application outsourcing projects.


Gauthier holds a masters degree in Business Management and Accounting from EDHEC Business School, one of the leading business schools in Europe.

Frequently Asked Questions

If you still have question about the report, you might find what you are looking for here.

If not, just use the enquiry form to send us a message and we will get right back to you.

Why are you writing this report?

They say if you have been asked the same question twice, you should blog about it. Well, we have been asked the same questions about visa application outsourcing dozens of times, so we thought the subject deserved a full report.

There is very little public information available about this multi-billion dollar, globally strategic industry. And as the largest company in the business - VFS Global - sold a 90% share for USD 1.9bn during the COVID-19 pandemic to Blackstone, there has been significant interest from other institutional investors and advisors wanting to know more about what Blackstone saw in the market... and whether there are other potential acquisition targets that fit their portfolio.

This Visa Application Outsourcing - the Impact of Digitization report seeks to answers the questions institutional investors, strategy consultancies and providers of enabling technologies have about the visa application outsourcing market in a single, comprehensive report that can be used as the basis for further investigation.

Who is this report for?

This report is primarily aimed at institutional investors such as private equity firms, sovereign wealth funds, pension funds and other investors looking to learn more about the visa application outsourcing industry and the potential for profitable growth through investment.

Advisors to institutional investors - such as strategy consultancies and management consultancies - will also find this report is an excellent starting point to get orientated on how the visa application outsourcing industry works and what the main levels for growth are.

Providers of technology such as document management companies, biometric enrolment companies, those involved in artificial intelligence (AI) and machine learning (ML) and builders of identity management mobile applications will find the report helps with market sizing and estimating the potential for growth in this industry.

Visa application outsourcers will find the competitive analysis a good external source of insight, a well as better understanding how digitization will impact their business models.

Finally, governments can use the report to get an independent sense of how visa application outsourcing costs change as the result of digitization and use this insight in planning future procurements.

Will this report tell me any trade secrets?

No, all information used to create this report is collated from primary research from interviews with industry experts and secondary research from public information such as government websites, newswires and company websites.

In what format is the report published?

You will receive the report in pdf format via email.

Do I get my copy of the report right away?

After you submit your request to purchase the report using the enquiry form, we will be in contact to arrange payment via bank transfer. Once the payment has been received, we will send you your copy of the Visa Application Outsourcing - the Impact of Dgitization report within a few hours.

All pre-orders will be sent when the report officially launches, which is currently scheduled for early June 2022.

Can I share or print the report?

You can share the report within your own organisation and can print it as many times as you wish.

However, each report is issued with a watermark bearing your company's name to deter dissemination of the document outside of your organisation.

How do I pay for the report?

Once you request a copy of the report, we will email you with bank transfer details to wire the payment. 

At this time, unfortunately we are unable to offer payment by credit/ debit card or mobile wallet.

What is your refund policy?

If for any reason you decide you wish to cancel your order, you can do so at any time up until the point you receive the report on email. At this time your order is deemed to have been fulfilled and as with all information assets, no refund is accepted after this time.

This does not affect your Statutory Rights.

Do you provide a payment receipt?

Yes, we will provide you with a full receipt including any VAT information along with your copy of the report.


Pre-order Now and
Save £1,000 on List Price

Offer only available until 31 May 2022

Thanks for your Pre-order Enquriy, we'll be in touch via email soon!