We’re pleased to announce a first for Souter Point and a world first for the visa application outsourcing industry as we prepare to launch a new research report.
“Visa Application Outsourcing - the Impact of Digitization on Operating Models, Profitability and Competition” is the only comprehensive and informed research report into the multi-billion dollar global visa application outsourcing industry and an excellent resource for investors, analysts, and businesses looking for growth opportunities.
Written by industry veterans who have been active in visa application outsourcing since 2009, the report contains rigorous analysis and unique insights from eight executives and consultants at some of the largest businesses in the industry.
The 185-page report provides a comprehensive baseline for how the visa application outsourcing industry works, including market growth projections to 2030 and an analysis of the leading players in the market.
How to Use the Report
The Visa Application Outsourcing Report - the Impact of Digitization on Operating Models, Profitability and Competition Report is an excellent tool for institutional investors, strategy consultancies, technology companies, national governments, and visa application outsourcers looking for growth opportunities in a global industry with 100m+ annual users. It can be used as the basis for:
Investment appraisals
New market entry strategies
Competitive analysis
Industry analysis
Evaluating growth strategies
Business model innovation
Visa Application Outsourcing Industry Overview
Visa Application Outsourcing - the Impact of Digitization on Operating Models, Profitability and Competition is split into two sections.
The first outlines the Visa Application Outsourcing Industry, and the second is our unique analysis of the Impacts of Digitization.
In the Visa Application Outsourcing Industry section you’ll find:
Visas Background: types, formats, and uses of visas
Visa Market Analysis: global market size, value, and growth forecasts to 2030, including detailed analysis for six major destinations
Visa Market Segmentation: how to consider the market across five market segments based on the sophistication of visa application outsourcing and client government behaviors
Key Competitors: detailed profiles and market shares of the most prominent firms in the industry
Visa Application Outsourcing: key drivers of the industry
Visa Application Process: detailed analysis of the traditional visa application outsourcing operating model
Added Value Services: operating model and financial analysis of the most common added value services
Revenue Models: how visa application outsourcers generate revenue across five different revenue models
Procurement Processes: how client governments procure visa application outsourcing services and key
The impact of nine digitization initiatives is also analyzed, looking at how they affect incumbent visa application outsourcer operating models, profitability, and competitiveness.
The Impacts of Digitization on Visa Application Outsourcing
In the Impacts of Digitization section, you’ll find our unique analysis of how the following nine digitization initiatives will impact the industry:
Online Visa Application Forms: swapping out paper-based visa application forms for one of several different online formats
Digital Supporting Documents: submitting supporting documents in digital format and the new added value service opportunities that this change offers
Online Payments: removing cash and payments inside the visa application center
Robotic Process Automation (RPA): harnessing AI and machine learning to quickly and more accurately analyze application materials
Self-service Queue Management: checking in to an appointment at a visa application center using self-service technology
Self-service Biometric Enrollment Kiosks: enrolling biometric data at a self-service kiosk, instead of using an operator-led process
Remote Biometric Enrollment: enrolling biometric data using a mobile phone from anywhere in the world
E-visas: electronic travel credentials that replace physical vignettes placed in passports
Chatbots: 24/7 automated information services using AI-powered online chat services
We also combine all nine digitization initiatives into a single Digitally Transformed Visa Application Center solution, illustrating in detail how a visa application service of the future could look like.
For each digitization initiative, we’ve analyzed its impacts on a traditional visa application outsourcing setup in terms of:
Operating Model: considering the impacts across people, process, and technology
Profitability: impacts on EBITDA margins across core and added value services, covering three cost-base scenarios
Competition: how the competitive environment is impacted, using Porter’s 5 Forces as a framework for analysis
Time Horizons: when we expect the impacts of digitization to be most keenly experienced over a short-, medium- and long-term
Risks and Limitations: what factors could limit or inhibit the full exploitation of the digitization initiative’s potential
Expert Interviews
A large part of the value of the Visa Application Outsourcing - the Impact of Digitization report comes from the informed views and perspectives gained from interviews we conducted with eight industry experts, which has helped guide our analysis and recommendations.
In the report, you’ll find contributions from:
Gaurav Aggarwal, Managing Director at BLS International Services Ltd, one of the world's leading visa application outsourcing companies
Jean-Francois (Jeff) Lennon, Vice-President Strategic Sales & Global Partnerships at Vision-Box, a major player in travel automation including the use of self-service biometric enrollment kiosks
Timothy Nadeau, a former procurement specialist at Public Works and and Government Services Canada (PWGSC) responsible for procuring multi regional and global visa application outsourcing programs
Jon Payne, Director - Business Development, Identity Verification at Entrust, a true pioneering company that operates the world’s largest remote biometric enrollment services for visa applications
Simon Peachey, Chief Sales Officer at TLScontact, one of the world’s largest visa application outsourcing companies
Suprit Roy, a true industry veteran with experience working for some of the largest visa application outsourcers as well as in the wider international travel industry
Bill Sillery, a management consultant and identity management specialist, has worked client-side and in the industry on major global visa and identity management programs
Marc Ueckermann, Chief Technology Officer at Xenith - Intelligent Content Services, a company specializing in digital document management solutions and the use of automation and AI
The report also contains feedback provided to us by dozens of other people involved in the industry.
Order Your Copy Today
The Visa Application Outsourcing - the Impact of Digitization on Operating Models, Profitability and Competition report is now available for order.
The report list price is GBP 3995 (+any applicable VAT or sales taxes).
Want to Find Out More?
If you'd like to find out more about the world first Visa Application Outsourcing - the Impact of Digitization on Operating Models, Profitability and Competition report, you can email us at gri@souterpoint.com and we will send you a report sample.
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